Shipping policy

Order Processing

All orders are processed within 5 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. Custom or personalized orders will normally take 7-10 working days (excluding weekends and holidays) after receiving your confirmation email.  Custom or personalized orders may take longer than stated to process depending upon the quantity and style of the items ordered.  The estimated processing time will be discussed before the custom or personalized order is placed. You will receive another notification when your order has shipped. 

Shipping Charges

Shipping charges for your order will be calculated and displayed at checkout.  Orders totaling over $200.00 not including tax and shipping charges are eligible to receive free standard shipping and handling.  Free shipping is not available to Alaska and Hawaii.

Local Pick-up

Local pick-up is available at the safe exchange area of the Ennis Police Department parking lot . After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 10:00 AM - 2:00 PM on Tuesday - Thursday. Please have your order confirmation email with you when come to pick up.

How Do I Check My Order Status

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at support@scarlettcharlotte.com with your name and order number, and we will look into it for you.

Shipping to PO Boxes

We are unable to shop to PO boxes at this time.

 

Shipping Disclaimer

Scarlett Charlotte is not responsible for any late, delayed, damaged, or mis-directed orders.  In addition Scarlett Charlott is not responsible for  stolen items, lost or incomplete orders, inconvenience, or expense arising from circumstances beyond our control.  These circumstances include but are not limited to weather delays, mis-handling and other issues involving the original carrier or any third-party contractors, incorrect or incomplete shipping information provided by the customer or any act of God.  Scarlett Charlotte's responsibility ceases upon delivery of goods to the carrier.  

By placing an order you acknowledge and agree to the terms presented in this disclaimer.